Introducing Virtual Lucy
Your route to fast, convenient specialist care
What is Virtual Lucy?
Don’t wait any longer for answers to your medical condition. Virtual Lucy, our digital outpatient service, is the fastest and most convenient way to get a specialist assessment and access the right care or treatment for you. You can use Virtual Lucy if you have been referred by your NHS Trust or Health Board, or you are an eligible AXA Health member.
Simply share your details through our secure online portal, and Virtual Lucy will connect you with the right specialist, who will assess your condition just as they would in a hospital outpatient clinic. Around half of patients don’t even need an appointment, and will receive feedback within 3 working days, including a personalised care plan with next steps, referrals, and any necessary follow-ups. If an in-person appointment or further tests are needed, your specialist will let you know.
Still have questions? Check out our Frequently Asked Questions, or drop us a message over at our Contact Us page.
If you're an NHS patient, find out how much time you could save with HBSUK instead of waiting for your appointment!
Source: Lane, Clark and Peacock, 2024
How it works?
1
Create an account on Virtual Lucy. We will provide details on how to do this. You need to be referred to use the service or be an eligible AXA Health member.
2
Share your information. Provide your medical history, details and relevant photos through our secure online platform.
3
Receive a specialist review. A qualified specialist consultant (or physiotherapist for musculoskeletal issues) thoroughly reviews your information.
4
Get your personalised care plan. Your specialist creates a tailored care plan, including any necessary tests, diagnostics, rehabilitation exercises and follow-up appointments, which can all be arranged before you set foot in a hospital.
What are the benefits?
Am I eligible to use Virtual Lucy?
Patients must be 18 years or over.
- NHS referrals: You need a referral to use the service. You can be referred by the NHS hospital or trust who is providing your care.
- AXA Health members: Check your policy for information on your eligibility to use this service.
Learn More
Visit our Frequently Asked Questions for more information about Virtual Lucy and the service we provide. Please take the time to read the information relevant to you as an NHS patient or an AXA Health member .
Virtual Lucy is provided by Healthcare Business Solutions UK (HBSUK), which is part of the AXA Group. HBSUK is a leading provider of healthcare services to over 50 NHS Trusts, and to private healthcare patients in the UK.
