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2.7 Features

The Product Team and the Development Team have been working together closely on a new release that will bring some exciting new features to Virtual Lucy. Due in early Q1, this release’s theme is patient accessibility and will put us in an excellent position to deliver a solution that can reduce the digital inequalities and increase adoption of our services.

Each new feature has a business priority associated with it, which will dictate the order in which they are built by the Technology Team. The picture to the right illustrates how these priorities have been set.
MSCW diagram

AXA TEAM

MUST HAVE
Clinician and patient guided product tour

This is a tour that the patient and clinician will be presented with on first use of the application. It will show them how to do all the things they need to do.

Feature aim:  Reduce the drop off of patients through the user journey, facilitate with the training of new clinicians. 

SHOULD HAVE
Improving imaging process to include automations

This feature will replace the manual of system process for managing imaging referrals. It will implement automations for standard tasks.

Feature aim:  Reduce the contact centre administration processes around imaging requests. 

SHOULD HAVE
Expand the F2F booking API

This is an expansion on a current feature to expand the network of the F2F booking API and to bring in a MVP for a ranking engine for this network. 

Feature aim:  Expand network for booking F2F Consultations 

SHOULD HAVE
Background preparation for Salesforce integration

This feature will allow AXA to configure their salesforce to allow single click referral of patients to VL and for customer services to see VL through Salesforce.  

Feature aim:  Increase the number of referrals by simplifying the process. 

SHOULD HAVE
Admin to have same booking view as patients

This feature will bring the functionality of the patient application into the admin application to allow the admin team to see diary availability side by side with clinician's and be able to search for clinicians when booking follow ups . 

Feature aim:  Improved process for the contact centre booking follow up's 

SHOULD HAVE
DNA / Auto discharge update

This feature implement set rules for patients who DNA and introduce new status around discharged patients with automated rules.  

Feature aim:  Improve the MI reports from VL

SHOULD HAVE
AXA Self registration simplification 

This feature reduce the amount of steps that patients need to complete during onboarding to a minimal data set.

Feature aim: Reduce the drop off in the self registration process. 

COULD HAVE
Questionnaire enhancements

This feature will allow; answered questions to carry through into new question sets, have answers published on letters, have questions configured by user role, add field to questions for personalisation and potentially a body map  

Feature aim: Increase functionality of questionnaires, and reduce patient duplication of information and deliver the new PROMS design.  

COULD HAVE
Clinician clinical remittance 

This feature will allow collection of additional information from clinicians when onboarding to be able to auto generate clinical remittance statements on VL

Feature aim:  Reduce time spent by finance and give clinicians access to their statements on VL

COULD HAVE
Switch consultation recording off

This feature will allow clinicians to switch video recording off at the patients request. 

Feature aim: To meet DFOCVC standards and allow patients the privacy to have a consultation that is not recorded. 

NHS TEAM

MUST HAVE
NHS Electronic Prescription Service API

This feature will give clinicians the ability to prescribe medications for NHS patients that can be collected at their local pharmacy

This feature will span 2 releases due to the size of the requirement with plan to deliver in 2.8

Feature aim:  Allow us to deliver a complete virtual service including the prescriptions of medications.

MUST HAVE
NHS Electronic Referral Service API

This feature will allow us to access eRS Referrals and be able to offer both advice and guidance services and RAS services through Virtual Lucy 

This feature will span 2 releases due to the size of the requirement with plan to deliver in 2.8

Feature aim:  Allow us to deliver a complete virtual service including processing the original referral. 

MUST HAVE
Patient Initiated Follow Up (PIFU)

This feature will allow the delivery of PIFU as an outcome from appointments or as a new service. 

Feature aim:  Allow us to deliver a complete virtual service and have a new service to sell. 

MUST HAVE
Restricted access logon for identified patients 

This feature will allow patients who have been onboarded to Virtual Lucy to access a restricted access mode of Virtual Lucy via a text or email so that they can complete questionnaires, book appointments and attend video appointments without the need to create a full access profile. Patients will be prompted to complete the full registration if trying to access any restricted areas.

Feature aim: This aims to lower the barrier of digital exclusion and align to NHS digital standards

MUST HAVE
NHS Logon for all NHS clients 

This new feature which will mean that all new patients who choose to create an account in Virtual Lucy will only be able to logon with their NHS logon credentials.

Feature aim:  This aims to lower the barrier of digital exclusion and align to NHS digital standards.

MUST HAVE
Case review functionality expansion 

This feature will allow patients being triaged to case reviews to identify referral urgency and clinician type and to have separated work lists based on these criteria 

Feature aim:  To deliver an end to end solution for an ICS that can scale

MUST HAVE
Proxy Logon for patients

To create the ability for one person to act on the behalf of another with the patients consent. This will also allow our contact centre to act as digital enablers helping patients to complete assessments where needed. 

Feature aim: This aims to lower the barrier of digital exclusion and align to NHS digital standards.

MUST HAVE
New client setup for ASAP Dermatology

This is the creation of a new client for Ashford and St Peters dermatology service. 

SHOULD HAVE
GP connect document sending API

To extend the current GP Connect API to allow PDF document sending to GP’s and replace the current process for NHS patients.

Feature aim:  To deliver an end to end solution for an ICS that can scale 

COULD HAVE
Evaluation of gender capture across the site

As a business it is important that we reflect the current NHS policies around Gender capture for patients and clinicians. This feature will deploy the outcomes of the research from the equality and diversity team internally so that we are seen to be a forward thinking and representative business.

Feature aim: Addressing inequalities  

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