Using a mix of digital and physical services, we can blend our service to meet your ever-changing needs. Whether this is a digital front-end, covering triage, patient validation, remote assessment, diagnostics and testing, remote treatment, PIFU or a requirement to deploy teams to deliver outpatient or surgical services, we fit anywhere. You can use Virtual Lucy yourself, and provide your own clinicians or use ours on a full-time or top-up basis. Likewise, you can pick up surgery and treatment yourself, use our insourcing service or another insource provider – we are flexible to all.

Virtual Lucy is our NHS and AXA interoperable digital platform for virtual outpatients, guiding patients through triage to diagnosis to treatment. Covering the majority of clinical specialities, we typically remove 50% of waiting lists through discharge, advice and guidance, referral back to primary care with treatment plans, remote treatments and prescribed medication. Any patient needing secondary care services are directly listed for surgery, clinics or specific services, avoiding the need for physical outpatient clinics. We plug directly into your systems through our interoperable HL7/FHIR interface.

As one of the UK’s leading NHS insourcing providers, with a 1000+ network of healthcare professionals, we have spent the last 11+ years working with over 50 NHS Trusts nationwide to reduce their waiting times. Covering all clinical specialties, we can deploy in under 4 weeks for outpatient clinics, surgery (including trauma), data validation, and pre-op assessment. No requirement is too big or small.